Freedom of Information

Title
Outpatients communications and systems
Reference Number
RF24-036
Request Details
  1. Please confirm the total number of Outpatient Appointment letters sent in FY or CY 2022?
  2. Please confirm the total number of Hospital Discharge Summary Notices sent in FY or CY 2022?
  3. Please confirm the total number of Clinical Outcome letters sent in FY or CY 2022?
  4. What % of Did Not Attends (DNA’s) did you have in Outpatients for 2022?
  5. What EPR system do you use please and what is the contract expiry date for that system?
  6. What PAS system do you use please and what is the contract expiry date for that system?
  7. What Patient Portal(s) do you use please and what is the contract expiry date(s) for those systems?
  8. If Yes to Q7, do you currently send any of your patient communications digitally? If so, what approx. % of your communications are digital per annum?
  9. What EDRMs (Document Management) system do you use and what is the contract expiry date for that contract?
  10. Do you have a Hybrid Mail contract in place with a managed service provider? If so, please confirm which supplier and the contract expiry date of that contract?
  11. Do you have a contract in place for any Mobile or App Services delivered to your Patients? If so, please confirm which supplier and the contract expiry date of that contract?
  12. Do you use any Room Booking systems for a) Clinics b) Staff? If so, please confirm which supplier(s) and the contract expiry date of that contract(s)?
  13. How many DSAR requests did you receive in 2022 and what % were processed within 28 days?
  14. Have you digitised your closed / archive medical records? If outsourced, please state the supplier and contract expiry date?
  15. Have your digitised your day forward medical records? If outsourced, please state the supplier and contract expiry date?
Response
  • rf24-036-response.pdf
    • Date of Disclosure
    29/02/2024